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FAQ

Find answers to common questions and get help.
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FAQ

Find answers to common questions and get help.
1. I accidentally deleted my Showtap file.
2. Do I need an account for a Cloud storage service to use Showtap?
3. Can I insert an existing PPT file and continue making my Showtap?
4. Can I convert any type of file to PDFs and create a Showtap file?
5. What files can I use when creating a Showtap file?
6. What kind of image formats can I insert into a Showtap file?
7. Can any video files be used?
8. Can any audio files be used?
9. How many Tapcons and contents can be inserted?
10. Is there a capacity limit for files that can be used on a slide/Showtap file?
11. How do I view the user guide?
12. I don’t remember the gestures.
13. How can I save resources in Showtap for use in a Showtap file?
14. Where is the inserted contents file stored when I directly insert contents in a Edit screen?
15. All the contents have disappeared from the slide.
16. I can see the Tapcon but not the linked contents.
17. I would like to create a Tapcon, but the slide is full of contents.
18. Are the slides hidden in Manage Slide screen be retained after the show is finished and the file is closed?
19. Is there a sticker that looks like I'm drawing an underline?
20. Can I add an empty slide?
21. I don’t remember where the Tapcon is on the Show screen.
22. Can I show the contents right away without tapping the Tapcon linked with the contents?
23. How do I use the Multi Tapcon?
24. A specific slide is not visible in Show screen. Why?
25. Can I change the order of the slides?
26. How do I move and adjust the size of the contents that appear in Show screen?
27. I want to exit the Show screen.
28. There are various slide screen sizes such as 4:3 and 16:9, etc. in this case, is the margin shown in the Show screen?
29. Can I just make a web page pop-up? Or is it possible to search and browse other web pages?
30. I have suggestions and questions.
31. App is not opening. App keeps crashing. App is stuck on loading.
32. I have experienced a bug.
33. If I delete the app, will the files be deleted as well?
34. Do I need to create an account to use Showtap?
35. Do I need an Internet connection when using Showtap?
36. What kind of devices is Showtap available?
37. I want to connect Showtap to a beam projector or a computer monitor.
38. Is Showtap free ?
39. I want to get a refund.
40. Capacity in Cloud and Showtap looks different.
41. Which device can I use the Showtap?
42. Is the Showtap file compatible regardless of OS?
43. I want to make a video of Showtap's great show!
1. I accidentally deleted my Showtap file.

Oops, you’ve deleted the Showtap file by mistake…Unfortunately, deleted Showtap files cannot be recovered.
So please double check before deleting your Showtap files! 
We recommend backing up the important files in your personal cloud storage service.

2. Do I need an account for a Cloud storage service to use Showtap?

We recommend you to access your personal cloud storage service while using Showtap.
Of course, you can also save files in the device itself.
Also, using one of the cloud storage services you’re familiar with, such as iCloud Drive(iOs Only), Google Drive, Dropbox, or OneDrive will be much more effective in sharing files you need for your Showtap.

3. Can I insert an existing PPT file and continue making my Showtap?

It doesn’t fit with the structure of Showtap to creat such a magic-like Showtap file using an exsiting PPT file. It is PDF and image files with no effects at all that make the Showtap-magic happen.
So, Showtap creates a Showtap file based on all PDFs and image files. It will be better if you create a PDF file from PPT that you can use in Showtap.

4. Can I convert any type of file to PDFs and create a Showtap file?

All you need to create a Showtap file is PDFs or Image files.
If the file you have can be converted to PDF type, then you can create a Showtap file with it!

5. What files can I use when creating a Showtap file?

To create a Showtap file, you need a PDF or an image file.
The image file formats we support is as follows.
– png, tiff(tif), jpeg(jpg), bmp(bmpf), gif (applied as a still image), heic
Create your own Showtap file with the file types above!

6. What kind of image formats can I insert into a Showtap file?

When inserting image contents into a Showtap file, the image file formats we support is as follows.
– png, tiff(tif), jpeg(jpg), bmp(bmpf), gif, heic
With the above file types, enjoy inserting the image contents as you like into your Showtap file!

7. Can any video files be used?

When inserting video contents into a Showtap file, the video file formats we support is as follows.
– m4v, mp4, mov
Enjoy inserting the video contents you want in your Showtap file using the above format files!

8. Can any audio files be used?

When inserting audio contents into a Showtap file, the audio file formats we support is as follows.
– AAC-LC, HE-AAC, AAC, FLAC, Linear PCM, MP3, AC3
Enjoy inserting the audio contents you want in your Showtap file using the above format files!

9. How many Tapcons and contents can be inserted?

25 video files can be inserted on one slide. No Limit for other contents.
But Showtap file cannot be over 300MB.
If video file is too big, then you can also use Youtube etc.. for smart easy Show!

10. Is there a capacity limit for files that can be used on a slide/Showtap file?

Showtap file cannot over 300MB.
Also, one inserted file cannot over 50MB for add and download.

11. How do I view the user guide?

In the App, go to Settings in the upper right corner of the Home to find the guide.
Guide is only available on the web, so you can view it only when connected to the Internet.
You can also check it out on the Showtap homepage. (https://showtap.com/guide)
Oh, don’t forget to tap on with three fingers in Edit and Show screen to see the Gesture Guide!

12. I don’t remember the gestures.

Showtap uses a variety of gestures to edit and show most efficiently in touch-on devices.
In particular, there are many gesture functions in Edit and Show screen.
‘How would I know that?’ Relax and just tap with three fingers to see a gesture guide when you want to see the gesture on Edit and Show screens.

13. How can I save resources in Showtap for use in a Showtap file?

Go to the Directory at Home screen!
Tap Download button at the bottom right of Directory to download resources to Showtap in advance.
If you download the resources from your usual Cloud and save it in Showtap in advance, you can use the resources any time you want!

14. Where is the inserted contents file stored when I directly insert contents in a Edit screen?

When you insert content directly into a slide through the cloud, that contents resources are not stored in the directory of Showtap.
That content can only be seen on the slide where it is inserted.
If you insert the contents that you had downloaded in advance into the slide, you can view it on the Directory as well as in slide since the contents were already saved in Showtap.
You can check used resources in Showtap at once through the View Used Resources! Tap View Used Resources in Edit screen!

15. All the contents have disappeared from the slide.

Are you surprised that all of the contents suddenly disappeared from the slide? Don’t worry.
All the inserted contents on the slide are hidden if you reopen the Showtap file or tap Hide All Contents button in Edit screen.
If you want to see all contents again on the slide, tap Hide All Contents button once again. 
Take advantage of this function when putting various contents in one slide!

16. I can see the Tapcon but not the linked contents.

Are you surprised that only the specific contents are not shown while the other contents are there? Don’t worry.
Double tapping the Tapcon in Edit screen will hide the contents linked to that Tapcon.
If you want to see that contents again, just double tap the Tapcon. 🙂 
Take advantage of this function when you want to create a new Tapcon where specific content is hidden!

17. I would like to create a Tapcon, but the slide is full of contents.

Do you feel inconvenience when you would like to create a new Tapcon on the slide but the slide is already covered will contents?
To ease this inconvenience, Showtap has two functions that can make contents invisible.
One is tapping Hide All Contents button in Edit screen to hide all the contents you’ve inserted on the slide, and the other is hiding only the contents linked with a Tapcon by double tapping the Tapcon. 
You can easily create a new Tapcon with whichever way more convenient.

18. Are the slides hidden in Manage Slide screen be retained after the show is finished and the file is closed?

Slides hidden in the Manage Slide screen are saved and retained even when the Showtap file is closed.
If the Showtap file is saved through Save or Save as functions, the state of the hidden slides are also maintained. 🙂

19. Is there a sticker that looks like I'm drawing an underline?

If you want to emphasize your presentation or attract the audiences’ attention, the best way is to place a Sticker.
There are various stickers including a line, check marks and many different shapes.
If you use appropriate animations and sound effects, it will definitely help you to make your audiences to focus on you.

20. Can I add an empty slide?

You can add empty slides by tapping the Add Slide button at the Manage a Slide screen.
If you tap Empty Slide of the list, you can also choose the color of the empty slide.
Select the color you want and tap the V button to see that you have added an empty slide with a different color!

21. I don’t remember where the Tapcon is on the Show screen.

Don’t you remember where the Tapcon was in the middle of your show?
Don’t panic. Just tap and hold the screen with your two fingers!
Tapping and holding with two fingers in Show screen will let you know where the Tapcon is. 🙂

22. Can I show the contents right away without tapping the Tapcon linked with the contents?

In Showtap, all the contents are displayed not directly from the slide but by linking with a Tapcon.
So you can’t show the contents right away; Please tap the Tapcon to show the contents. 🙂

23. How do I use the Multi Tapcon?

If you tap and holding the already created Tapcon in Edit screen, you can link additional contents with the Add button.
When two or more contents are linked to a Tapcon in this way, Sub Tapcons are created.
The Sub Tapcons are matched one by one with each content in the order where they are linked with the Tapcon. And they are listed above or below, depending on where the Tapcon is placed. 🙂
When you Tap a Multi Tapcon in Show screen, all linked contents will be shown at once. Have a awesome show with a Multi Tapcon!

24. A specific slide is not visible in Show screen. Why?

It’s not showing because the slide is hidden.
Tap on Manage a Slide button in Edit screen to go to the Manage Slide screen. You can hide slides by tapping Hide button in the Manage Slide screen. 🙂
Note that hidden slides are not visible in Show screen! Tap Hide button again to reveal the function and the slide will be shown again.

25. Can I change the order of the slides?

You can change the order of the slides by dragging the slide in the Manage Slide screen.

26. How do I move and adjust the size of the contents that appear in Show screen?

You can adjust the size of the contents by dragging the bottom right corner of the contents even during your show!
You can also move the contents around in the middle of the show. The image, text, sticker can be moved by dragging the contents, and the videos and web pages can be moved by dragging the Move button located at the top center.

27. I want to exit the Show screen.

Double tap in the Show screen for the Show Menu bar.
Tap ‘Exit Show’ button of the Show Menu bar to exit the Show screen. 🙂

28. There are various slide screen sizes such as 4:3 and 16:9, etc. in this case, is the margin shown in the Show screen?

If the ratio is 16:9, margins cannot be removed.
However, in Showtap, you can fill in this margin with any color you want.
Fill the margin with the color you want through the Show Background Color function on the Show Menu bar!

29. Can I just make a web page pop-up? Or is it possible to search and browse other web pages?

Just set the first page you want.
Browse other web pages, search and surf the internet in the middle of your show. 🙂

30. I have suggestions and questions.

Do you have any suggestions or inquiries?
Suggestions and inquiries can be made through the following methods.
* Showtap Homepage : http://www.showtap.com/contact 

 * E-mail : showtap.help@gmail.com
(Showtap Customer Service is available Monday to Friday 9:00~18:00 in Korean Standard Time (GMT+9). Please understand that our response may be delayed due to many inquiries. 🙂 )

31. App is not opening. App keeps crashing. App is stuck on loading.

Do the App not turn on, kick out or stop while loading? We are really sorry for the inconvenience while using Showtap.
First, if there is such a phenomenon,
1. Reboot your device and turn it on again,
2. If it does not turn on after updating, try reinstalling it after completely removing the App
3. If the App does not turn on suddenly, there might be crashing conflict with other apps that you have recently installed or the updated OS, so we recommend to reinstall after completely removing the App.
If you can’t solve the problem from the above methods, please let us know by the way below and we will do our best to help you! http://www.showtap.com/contact

showtap.help@gmail.com
We can respond quickly if you can give us details about relevant information, screenshots or the device environment, etc.
(Showtap Customer Service is available between 09:00-18:00 Monday to Friday, based on the Korean standrad time (GMT+9). Please understand that we may be delayed in response to many inquiries. 🙂 )

32. I have experienced a bug.

Have you experienced a bug while using Showtap?
Please report the bug you have found by the following method!
* Showtap Homepage : http://www.showtap.com/contact

 * E-mail : showtap.help@gmail.com
We can make a better and more convenient Showtap if your interests are shared to us. 🙂 Your report will make Showtap better.
Give us as much detail as possible, such as a detailed summary of what happened, screenshots, and the information of your device, and we can respond ASAP!
(Showtap Customer Service is available between 09:00-18:00 Monday to Friday, based on the Korean standard time (GMT+9). Please understand that we may be delayed in response to many inquiries. 🙂 )

33. If I delete the app, will the files be deleted as well?

Do you have to delete Showtap due to circumstances beyond your control?
If you delete Showtap, all the Showtap files and resource files stored in the Showtap will be deleted as well.
Make sure to back up your Showtap files to your cloud storage service before deleting the app!

34. Do I need to create an account to use Showtap?

You can enjoy Showtap without membership.
You can download and use it immediately from the Appstore that is suitable for your device.

35. Do I need an Internet connection when using Showtap?

Cannot connect to the internet?  Showtap can be used without internet connection. 🙂 
Be aware that the device should be connected to the internet to access to guide, clouds, Youtube videos and web page contents!

36. What kind of devices is Showtap available?

The Showtap is available on iOs 12.4 and above (iPad).
But we recommend to use over 2G ram device.

37. I want to connect Showtap to a beam projector or a computer monitor.

Are you about to give a fantastic show on a bigger screen with Showtap? To connect your device to a display, please refer to the below!
https://support.apple.com/en-us/HT202044
When connected to an external display, you can show the effect of tapping the Showtap screen with your fingertips if you select Tap Pointer in the Show Mode.

38. Is Showtap free ?

You can use Showtap for free.
After using free, still you want to use Showtap then please purchase it!
You can purchase Showtap by 1.99$/m, 19.99$/y or Lifetime 39.99$.

39. I want to get a refund.

Do you want to cancel your subscription or get a refund?
Please visit Each Market Support for subscription cancellations and refunds.

40. Capacity in Cloud and Showtap looks different.

Are you confused about the different file sizes you see in the Cloud and Showtap?
This is caused by a different capacity marking policy between Clouds and Device.
For reliable file sharing, we recommend you to send and receive files a bit more than the limit!

41. Which device can I use the Showtap?

At first, Showtap only can be available in iPad, but now you can use Showtap any device like a iPhone, Android tablet and Android phone.
Enjoy Showtap with device which has over iOs 13 or Android 9.0 pie version OS!

42. Is the Showtap file compatible regardless of OS?

Of course. You can freely share a Showtap file no matter where it’s made.
Freely share a Showtap file with your friends and colleagues.

43. I want to make a video of Showtap's great show!

Would you like to show your great show to someone else?
The Showtap screen recording function button is located on the right side of the Show menu bar.
Record Showtap’s great show with the recording function of your device and share it with anyone you want to share!

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