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FAQ

Find answers to common questions and get help.
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FAQ

Find answers to common questions and get help.
1. I accidentally deleted my Showtap file.
2. Do I need an account for a cloud storage service in order to use Showtap?
3. Can I insert an existing PPT file and continue making my presentation?
4. Can I convert any type of file to PDFs and create a Showtap file?
5. What files can I use when creating a Showtap file?
6. What kind of image formats can I insert into a Showtap slide?
7. Can any video files be used?
8. Can any audio files be used?
9. How many Tapcons and contents can be inserted?
10. Is there a capacity limit for contents resources that can be used on a slide/Showtap file?
11. How do I view the guide?
12. I don’t remember the gestures.
13. How can I save contents resources in Showtap for use in a Showtap file?
14. Where is the inserted contents file stored when I insert contents into a slide?
15. All the contents have disappeared from the slide.
16. I can see the Tapcon but not the linked contents.
17. I would like to Create a Tapcon, but the slide is full of contents.
18. Are the slides hidden in Manage Slide screen be retained after the show is finished and the file is closed?
19. Is there a stickeer that looks like I'm drawing an underline?
20. Can I add an empty slide?
21. I can’t remember where the Tapcon is on the Show screen.
22. Can I show the contents right away without tapping the Tapcon linked with the contents?
23. How do I use the Sub Tapcons that are created when putting multiple contents in one Tapcon in Show screen?
24. A specific slide is not visible in Show screen. Why?
25. Can’t I change the order of the slides?
26. How do I move and adjust the size of the contents that appear in Show screen?
27. I can’t see the contents even after tapping on the Tapcon.
28. I want to exit the Show screen.
29. There are various slide screen sizes such as 4:3 and 16:9, etc.; in this case, is the margin shown in the Show screen?
30. Can I just make a web page pop-up? Or is it possible to search and browse other web pages?
31. I have suggestions and questions.
32. App is not opening. App keeps crashing. App is stuck on loading.
33. I experienced a bug.
34. If I delete the app, will the files be deleted as well?
35. Do I need to create an account to use Showtap?
36. Do I need an Internet connection when using Showtap?
37. What kind of devices is Showtap available?
38. I want to connect Showtap to a beam projector or a computer monitor.
39. Is Showtap free ?
40. I want to cancel my subscription.
1. I accidentally deleted my Showtap file.

Oops, you deleted your Showtap file by mistake. Unfortunately, deleted Showtap files cannot be recovered. So please double check when deleting your Showtap files! We recommend backing up the important files in your personal cloud storage service.

2. Do I need an account for a cloud storage service in order to use Showtap?

We recommend that you access your personal cloud storage service while using Showtap. You may save files on your iPad of course, but using one of the cloud storage services that you’re familiar with, such as iCloud Drive, Google Drive, Dropbox, or OneDrive will be much more effective in sharing files that you need for your presentation.

3. Can I insert an existing PPT file and continue making my presentation?

Creating such a magic-like Showtap file using an existing PPT file did not fit the structure of Showtap. It was the PDF and the image files with no effects at all that made the Showtap-magic happen. Therefore, no matter what tool is used, Showtap creates a Showtap file based on all PDFs and image files. But it would be better if you create a PDF file from PPT that you can use in Showtap.

4. Can I convert any type of file to PDFs and create a Showtap file?

You only need PDFs or Image files to create a Showtap file. If the file you have can be converted to PDF type, then you can create a Showtap file with that!

5. What files can I use when creating a Showtap file?

To create a Showtap file, you need a PDF or an image file. The image file formats we support is the same with the file formats supported by iPad devices as shown below. 
* png, tiff(tif), jpeg(jpg), bmp(bmpf), gif (applied as a still image), heic.
Create your own Showtap file with the file types above!

6. What kind of image formats can I insert into a Showtap slide?

When inserting image contents into a Showtap file, the image file formats we support is same with the file formats supported by iPad devices as shown below.
* png, tiff(tif), jpeg(jpg), bmp(bmpf), gif, heic.
With the above file types, enjoy inserting the image contents as you like into your Showtap slide!

7. Can any video files be used?

When inserting video contents into a Showtap file,the video file formats we support is same with the file formats supported by iPad devices as shown below.
* m4v, mp4, mov
Enjoy inserting the video contents you want in your Showtap file using the above format files!

8. Can any audio files be used?

When inserting audio contents into a Showtap file,the audio file formats we support is same with the file formats supported by iPad devices as shown below.
* AAC-LC, HE-AAC, AAC, FLAC, Linear PCM, MP3, AC3
Enjoy inserting the audio contents you want in your Showtap file using the above format files!

9. How many Tapcons and contents can be inserted?

32 videos file can insert on one slide. No Limit for other contents. But file can not be over 300MB. If video file is too big then you can also use Youtube etc.. for smart easy SHOW!

10. Is there a capacity limit for contents resources that can be used on a slide/Showtap file?

Showtap file can not over 300mb also one insert file can not over 30mb for add and download.

11. How do I view the guide?

In the App, go to Settings in the upper right corner of the Home to find the guide. Guide is only available on the web, so you can view it only when connected to the Internet. You can also check it out on the Showtap homepage. (www.showtap.com) Oh, don’t forget to tap on with three fingers in Edit and Show screen to see the Gesture Guide!

12. I don’t remember the gestures.

Showtap uses a variety of gestures to most efficiently edit and show presentations in touch-on devices. In particular, there are many gesture functions in Edit and Show screen. ‘How would I know that?’ Relax, when you do not remember the gestures on Edit and Show screens, just tap with three fingers and you’ll always see a gesture guide!

13. How can I save contents resources in Showtap for use in a Showtap file?

Go to the Directory screen at Home! Tap Download button at the bottom right of Directory to download resources in advance to Showtap. If you download in advance the resources from your usual Cloud and save it in Showtap, you can use the resources any time you want!

14. Where is the inserted contents file stored when I insert contents into a slide?

When you insert contents directly into a slide through the Cloud, the resources of that contents are not stored in Directory. That contents can only be seen on the slide where it is inserted. If you insert the contents that you had downloaded in advance into the slide, since the contents was already saved in Showtap, you can view it on the slide as well as in Directory. You can check used resources in Showtap at once through the View Used Resources!  Tap View Used Resources in Edit screen!

15. All the contents have disappeared from the slide.

Are you surprised that all of the contents suddenly disappeared from the slide? Don’t worry. Either reopen the Showtap file, or tap Hide All Contents button in Edit screen to hide all the contents you’ve inserted on the slide. If you want to see all contents again on the slide, tap Hide All Contents button once again. 🙂 
Take advantage of this feature when putting various contents in one slide!

16. I can see the Tapcon but not the linked contents.

Are you surprised that only the specific contents are not shown while the other contents are there? Don’t worry. Double-tapping the Tapcon in Edit screen will hide the contents linked to that Tapcon. If you want to see that contents again, just double tap the Tapcon. 🙂  Take advantage of this feature when you want to create a new Tapcon where specific content is hidden!

17. I would like to Create a Tapcon, but the slide is full of contents.

Did you feel inconvenience when you would like to create a new Tapcon on the slide but the slide is already covered will contents?  To ease this inconvenience, Showtap has two features that can make contents invisible.  One is to tap Hide All Contents button in Edit screen to hide all the contents you’ve inserted on the slide, and the other way is to hide only the contents linked with a Tapcon by double-tapping the Tapcon. You can easily create a new Tapcon using whichever way that is more convenient to you. 🙂

18. Are the slides hidden in Manage Slide screen be retained after the show is finished and the file is closed?

Slides hidden in the Manage Slide screen are saved and retained even when the Showtap file is closed.  If the Showtap file is saved through Save or Save as functions, the state of the hidden slides are also maintained. 🙂

19. Is there a stickeer that looks like I'm drawing an underline?

If you want to emphasize your presentation or ask for the audiences’ attention, the best way to do this is to place a Sticker. There are various stickers including a line, check marks and many different shapes. If you use appropriate animations and sound effects, it will definitely help you to make your audiences to focus on you.

20. Can I add an empty slide?

You can add slides by tapping the Add Slide button at the bottom right of the Manage a Slide screen. If you tap Empty Slide of the list, you can also choose the color of the empty slide. 🙂  Select the color you want and tap the V button to see that you have added an empty slide with a different color!

21. I can’t remember where the Tapcon is on the Show screen.

You couldn’t remember where the Tapcon was in the middle of your presentation?  Don’t panic. Just hold tap the screen with your two fingers! hold tapping with two fingers in Show screen will let you know where the Tapcon is. 🙂

22. Can I show the contents right away without tapping the Tapcon linked with the contents?

In Showtap, all the contents are displayed not directly from the slide but by linking with a Tapcon.
So you can’t show the contents right away; please tap the Tapcon to show the contents. 🙂

23. How do I use the Sub Tapcons that are created when putting multiple contents in one Tapcon in Show screen?

If you hold tap the already created Tapcon in Edit screen, you can link additional contents by tapping the Add button.  When two or more contents are linked to a Tapcon in this way, Sub Tapcons are created.  The Sub Tapcons are matched one by one with each contents in the order in which they are linked with the Tapcon.  And they are listed above or below, depending on where the Tapcon is placed. 🙂 Tap on the Multi Tapcon to see all the added contents at once in Show screen.

24. A specific slide is not visible in Show screen. Why?

It’s not showing because the slide is hidden.  Tap on Manage a Slide button in Edit screen to go to the Manage Slide screen. You can hide slides by tapping Hide button in the Manage Slide screen. 🙂  Note that hidden slides are not visible in Show screen! Tap Hide button again to reveal the function and the slide will be shown again.

25. Can’t I change the order of the slides?

You can change the order of the slides by dragging the slide in the Manage Slide screen.

26. How do I move and adjust the size of the contents that appear in Show screen?

You can adjust the size of the contents by dragging the bottom right corner of the contents even during your presentation!  You can also move the contents around in the middle of the presentation. The image can be moved by dragging the image, and the videos and web pages can be moved by dragging the Move button located at the top center.

27. I can’t see the contents even after tapping on the Tapcon.

Once a Tapcon is placed above another Tapcon, only the contents of the top Tapcon will be displayed on the slide. If you wish to display multiple contents by tapping only once, hold tap the Tapcon to add more contents.

28. I want to exit the Show screen.

Double-tap in the Show screen for the Show Menu bar. Tap ‘Exit Show’ button of the Show Menu bar to exit the Show screen. 🙂

29. There are various slide screen sizes such as 4:3 and 16:9, etc.; in this case, is the margin shown in the Show screen?

The aspect ratio of a presentation is usually 4:3 or 16:9. If the ratio is 16:9, margins cannot be removed. However, in Showtap, you can fill in this margin with any color you want. 🙂  Fill the margin with the color that you want through the Show Background Color function on the Show Menu bar!

30. Can I just make a web page pop-up? Or is it possible to search and browse other web pages?

Just set the first page that you want. Browse other web pages, search and surf the internet in the middle of your presentation. 🙂

31. I have suggestions and questions.

Suggestions and questions can be made through the following methods.
* Showtap Homepage :http://www.showtap.com/contact  * E-mail : showtap.help@gmail.com
(Showtap Customer Service is available Monday to Friday 9:00~18:00 in Korean Standard Time (GMT+9). Please understand that our response may be delayed due to many inquiries. 🙂 )

32. App is not opening. App keeps crashing. App is stuck on loading.

Is the Showtap app not opening, crashing, or stuck on loading? We would like to apologize if Showtap caused you any inconvenience.
When this happens,
1. Restart your device
2. If it did not turn on after updating, try reinstalling it after completely removing the Showtap app
3. If the Showtap app did not turn on suddenly, it might crashing conflict with other apps that you have recently installed or the updated OS, so it is recommended to reinstall after completely removing the Showtap app.
If you can’t solve the problem from the above methods, please let us know by the way below and we will do our best to help you!
* Showtap Homepage : http://www.showtap.com/contact, * E-mail : showtap.help@gmail.com
(Showtap Customer Service is available Monday to Friday 9:00~18:00 in Korean Standard Time (GMT+9). Please understand that our response may be delayed due to many inquiries. 🙂 )

33. I experienced a bug.

Did you experience a bug when using Showtap?
Please report the bug you found by the following method!
* Showtap Homepage : http://www.showtap.com/contact, * E-mail : showtap.help@gmail.com
(Showtap Customer Service is available Monday to Friday 9:00~18:00 in Korean Standard Time (GMT+9). Please understand that our response may be delayed due to many inquiries. 🙂 )  Your report will make Showtap better. 🙂  Give us as much detail as possible, such as a detailed summary of what happened, screenshots, and the information of your device, and we can respond quickly!

34. If I delete the app, will the files be deleted as well?

Do you have to delete Showtap due to circumstances beyond your control?  If you delete Showtap, all the Showtap files and resource files stored in the Showtap will be deleted as well.  Make sure to back up your Showtap files to your cloud storage service before deleting the app!

35. Do I need to create an account to use Showtap?

Showtap is a service without membership. You can use it immediately after downloading from the market that is suitable for your device. 🙂

36. Do I need an Internet connection when using Showtap?

Cannot connect to the internet?  Showtap can be used without internet connection. 🙂  Be aware that to access to guide, clouds, Youtube videos and web page contents you must be connected to the internet!

37. What kind of devices is Showtap available?

The Showtap is available on iOs 11 and above (iPad).
But we recommended over 2G ram IPAD.

38. I want to connect Showtap to a beam projector or a computer monitor.

Are you about to give a fantastic presentation on a bigger screen with Showtap? To connect your iPad to a display, please refer to the Apple Support link below!
https://support.apple.com/en-us/HT202044
When connected to an external display, select Tap Pointer in the Show Mode and you can show the effect of tapping the Showtap screen with your fingertips.

39. Is Showtap free ?

Anyone who uses Showtap can get a 1 month free trial!  From the following month, you will automatically be charged $1.99 per month.

40. I want to cancel my subscription.

Want to cancel your subscription or get a refund?
Please visit Apple Support for subscription cancellations and refunds.

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